Frequently Asked Questions (FAQs):

The following FAQs and answers are general in nature and provided to assist only. Each service operator has their own policies and we encourage customers to ask any and all questions directly with the service operator.

Do Limousine Town car companies charge by the hour or miles?
Most limousine-town car companies charge by the hour but may charge for miles if traveling outside of their normal service area. Most cab companies charge by the mile.

What is the difference between a limousine and towncar-SUV?
Limousines are in general a modified luxury vehicle that has been “stretched” to accommodate more passengers. Town cars are normally vehicles that are not stretched.

What is standard gratuity?
Standard gratuities ("tips") are normally 20% of the total amount of the cost of service. For exceptional service a customer can tip even more as well as if poor service can tip less.

When does "time" or charges start?
If taking a cab, charges start the moment a customer gets into the cab. Charges for limousines and town car service normally start at scheduled pick up time and ends upon final drop off. In certain situations; IE: airport service a service operator may have a "flat" rate and not an hourly rate. Check with the service operator.

Why do limousine companies charge a minimum?
Most limousine and town car services charge a minimum due to the cost of sending a vehicle and driver out for service. With cabs the minimum is the initial charge upon entering cab. Each company has different minimums so please check with the service operator.

What about splitting time so I don`t have to pay for a limo or car to sit while we are eating or at the show etc?
Most limousine and car service operators do not split time. This is due to the cost of having a vehicle and driver available to the customer for pick up. An example is: Customer is dropped off and the vehicle and driver goes out to another service in between, the first customer ends there event early or the second customer runs late. Both customers are affected. It is always best to have dedicated service for your special event to avoid this type of problem. Some companies offer point to point service at a higher rate. Check with the service operator.

What about alcohol and or smoking?
Most states and service providers have strict laws and policies governing alcohol and what type of vehicle it is allowed in as well as smoking. Please ask the service provider for details.

RideValet is always trying to improve the FAQs page. If you have a question, please email: info@ridevalet.com and we will do our best to answer your question as well as post it here in our FAQs page. Thank you and the best policy is to ask the service provider your questions.



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